| Date | Programmes | Podcast Title | |
|---|---|---|---|
| 18-Jan-24 |
Evening Edition (5:30 PM) |
Trending Today: Rate Our Govt's Customer Service
|
|
| 10-Jul-23 |
Enterprise Explores (12:00 PM) |
AI Assembled: How IKEA's BILLIE AI Could Change The Face of Customer Experience
Byron Fernandez, Executive Vice President & Group Chief Information Officer , TDCX |
|
| 06-Mar-23 |
Open For Business (10:00 AM) |
Using Tech to Recommend the Best Handymen & Service Experts
Lua Jes Min, CEO, Recommend.my |
|
| 06-Oct-22 |
Tech Talk (11:00 AM) |
Digital and Personalised Customer Service
Guray Ozturk, Business Development Director, Infobip |
|
| 03-Aug-22 |
The 6AM Stretch (6:00 AM) |
When Is It Okay To Be Mad At Your Waiter?
|
|
| 28-Jul-22 |
Evening Edition (7:00 PM) |
Hello, May I Speak To A Human?!
Premkumar Chandrashegaran, Head of Data Science, Omnilytics |
|
| 24-Jun-22 |
Evening Edition (5:35 PM) |
Today On Twitter: The Customer Is (Not) Always Right
|
|
| 18-Feb-22 |
Enterprise Explores (12:00 PM) |
Humanising Your Customer Service Bots
Anirudh Shenoy, Senior Product Manager, Yellow.ai |
|
| 25-Feb-21 |
Tech Talk (11:00 AM) |
Talkative AI
Rajesh Ganesan, ManageEngine |
|
| 15-Dec-20 |
Open For Business (10:00 AM) |
The Human Voice in an AI Future
Ravi Saraogi, Uniphore |
|
| 12-Oct-20 |
Enterprise Explores (12:45 PM) |
Audio Is Not Dead, Yet.
|
|
| 18-Aug-20 |
Resource Centre (11:00 AM) |
The Next Normal: Cloud Communications
CS Gill, Infobip Malaysia |
|
| 05-Jul-19 |
Enterprise Explores (12:00 PM) |
Embracing Technology For Better Customer Experiences
Scott Rigby, Adobe |
|
| 20-Mar-19 |
HerVantage (11:00 AM) |
Hospitality Asia Platinum Awards
Jenn Ong |
|
| 25-Feb-19 |
Enterprise Explores (12:00 PM) |
Difficult Customer? Seven Proven Strategies To Turn The Relationship Around
Richard Bradbury | Freda Liu | Arvindh Yuvaraj |
|
| 05-Sep-18 |
Enterprise Explores (12:45 PM) |
How Do You Tell If A Bot Is Human?
Richard Bradbury | Freda Liu | Christine Wong |
|
Pick of the Pops (REPEAT) Ep540
Bar None (REPEAT)
Road To Paris #2 - Johnathan Wong Guanjie; Johnathan Wong Guanjie
Ringgit & Sense (REPEAT)
Taking Advantage Of Tax Breaks; Christine Koh, Managing Partner, Owen KLCA
The Property Show (REPEAT)
Knight Frank's Wealth Report's Insights Into The Property Market; Keith Ooi, Group Managing Director, Knight Frank Malaysia
Cruise Control (REPEAT)
The Perodua EV Plan Is In Motion; Daniel Fernandez, Managing Editor, dsf.my
P&L (REPEAT)
LHDN’s e-Invoicing Regime: What Businesses Need to Know Now; Mohd Haizam Abdul Aziz, Director of Tax, PwC
The Bigger Picture (REPEAT)
State of the World’s Human Rights Report 2023; Katrina Jorene Maliamauv, Executive Director, Amnesty International Malaysia
TED Radio Hour
Earth Matters (REPEAT)
How Can We End Waste Colonialism? - Part 1; Wong Pui Yi, Research Consultant, Center to Combat Corruption and Cronyism (C4 Center) and Basel Action Network | Nabila Zulkeflee, Environmental Research Officer, Center to Combat Corruption and Cronyism (C4 Center)
Back To Back (REPEAT)
Ep103: The Rock & Roll Hall of Fame 2024 Inductees
The Selector
